Testimonials

Here's what current clients say about the VCPI service desk team:

“I do not know how we would function without them!”
“Matt did a great job on following through with investigating this incident. I was very impressed that he got back to me and provided us with additional information and feedback”
“Thank you so much for helping me - I feel like you read my mind and were able to do what I needed so that my job is easier.”
“Thank you for fixing things so quickly!”
“I truly appreciate the kind words and assistance from your representatives.  I am not very smart about computers and need help occasionally.”
“Always a pleasure to work with the crew at VCPI!!”
“My tech was very upbeat and pleasant during my experience. He gets 10 thumbs up!!!!!”
“Very personable and professional. Solved issue immediately.”
“I'm extremely excited about receiving service within the first minute of the call in.”
“In a word, exceptional. Prompt, courteous and able to resolve my issue.”

Case Studies and Success Stories

Commonwealth Care of Roanoke
Being a small IT department of five people and rotating being on call nights and weekends, the staff at CCR was quickly becoming burnt out. After investigating several options, CCR decided to partner with VCPI for its Service Desk as a Service (SDaas) solution.

Lutheran Home and Harwood Place Success Story
Creating a better wireless Internet experience for staff, clients, residents, and guests was a top priority for the facilities. Their existing service, based on older, warehousestyle technology, provided spotty coverage in limited areas.

“We needed, among other things, wireless kiosk access for the main floors and charting..."

Compass Pointe Healthcare System Success Story
A robust, secure EMR system is essential to support Compass Pointe’s dynamic vision and strong, growth-oriented market presence.

“We made the business case that designating VCPI as [the EMR] Project Manager was an investment that would be cost-justified over time.” - Patty Kimball, RN, BSN, MIS, Compass Pointe Director of Informatics.

Exceptional Living Center Success Story
Members of ELC's Senior Management Team initially wanted to talk about providing offsite Service Desk capabilities. However, during more in-depth discussions around ELC’s anticipated and future needs and a site tour of their Data Center, Rod Brewer, ELC’s Director of Information Systems, quickly realized that partnering with VCPI for a total solution package was the direction in which ELC should head.

Elite Senior Living
"VCPI helps us compete. Even as a small company, we have the same IT resources of the largest players in the industry. There’s no way we could afford to build these resources ourselves."

Southwest Long Term Care
“I learned you can’t cut corners. It leads to disaster" Ron Payne, CEO

Health Services
Health Services knew VCPI had the industry expertise and integrated solutions they could depend on.

Encore Healthcare, LLC
"VCPI is able to take projects that could last 12 months and got them done in 60 days," Matt Autman, COO