Our relationship with vcpi is not your typical client/vendor interaction. With vcpi we have found a trusted partner with both parties having a genuine interest and sincere passion for our mission of caring for people. The depth of IT expertise and LTPAC industry knowledge that vcpi brings to the table is a valuable resource to us as we continue to grow our business.
Vcpi’s IMS system has proven to be a valuable tool for Kissito Healthcare helping us deliver enterprise class service with a small in-house IT team. Requests for access, whether it be a new user, new access for an existing user, or disabling a terminated user are all granted almost instantaneously. In addition to creating workload efficiencies, vcpi's IMS system stores historical transaction data and makes it easily obtainable for audits and other purposes.
Vcpi provides ELC with a framework for user creations based on security role groups, which dramatically simplifies the process of requesting access for multiple software systems and data shares. This highly organized and regimented method for user creation requests allows ELC to feel confident that its users are getting the right systems resources and only the right system resources for the individual user's needs. And that users are being terminated from all systems properly upon separation.
You and VCPI have been great in every aspect, sincerely appreciate all you have done, great, personalized, responsive service.
Please let all of your team know that they have played a major role in getting LIFEPlan to where we are today. We couldn't have done it without the time, expertise, and commitment of all of you.Sometimes what we do is about so much more than work - it is about making other's lives better - in our case, both the individuals we serve, and their families that we support. Your team can take pride in knowing that because of what they do, we can do what we do.Thanks again to you and all your team. You have delivered on all of the promises that your sales team made and more - a rare occurrence in this business. I look forward to a long and productive relationship.
We look forward to our continued partnership and hope that we can continue to educate each other in our areas of expertise to help us continue to grow and provide the highest level of services to our residents and clients. Your culture is one that aligns with our core values and the future is so bright for us both.
