We offer IT support that can supplement your in-house team, or provide full-time, 24/7 response. This flexible approach enables your long term care facility to focus on what matters most, resident care.
Our service desk analysts are available up to 24/7 (including nights, weekends, and holidays) to support end users via phone, email or online. Callers speak with a live person in the Midwest – not a menu prompt and not a voicemail system. Overall first call resolution is consistently greater than the industry average of 72.1% and our portal allows you to track the status of incidents that require more time to resolve.
Our analysts are also intimately familiar with the Senior Living and Post-Acute Care industry, allowing our clients to free up their IT staff and focus on proactive priorities. Our team has expertise in both the terminology and supporting applications that senior living facilities rely on every day, making for a short learning curve to full service desk support.
We solve challenges, both common and specific to Senior Living and Post-Acute Care facilities:
Our client-centric CARE teams become intimately familiar with clients’ business needs, applications, personnel and processes. CARE Team members are tailored to the client’s customized solution and may include a technical account manager, systems and network engineer, project manager, clinical and financial health care application support, service desk team and/or client services.
Result: improved communication, faster and more accurate responses, increased technology uptime, and more customized and innovative IT solutions = more time to care for patients and residents.