We offer IT support that supplements your in-house team, or provides full-time, 24/7 response.
Our service desk analysts are available 24/7 (including nights, weekends, and holidays) to support end users via phone, email or online. Callers speak with a live person in the Midwest – not a menu prompt and not a voicemail system. Overall first call resolution is consistently greater than the industry average of 72.1% and our portal allows you to track the status of incidents that require more time to resolve.
Our analysts are also intimately familiar with the post-acute, senior living industry, allowing clients to free up IT staff and focus on priorities.
Our client-centric CARE teams become intimately familiar with clients’ business needs, applications, personnel and processes. CARE Team members are tailored to the client’s customized solution and may include a technical account manager, systems and network engineer, project manager, clinical and financial health care application support, service desk team and/or client services.
Result: improved communication, faster and more accurate responses, increased technology uptime, and more customized and innovative IT solutions = more time to care for patients and residents.