Tech Support
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Fully Managed Services

You take care of the residents,
We take care of the IT.

Custom-fit approach to improve your focus on caregiving

Vcpi can help you cut technology infrastructure costs and convert capital expenditures and labor into a predictable, monthly operating expense. Our managed services approach allows custom-fit programs tailored to your specific business needs and objectives.

With an emphasis on serving Senior Living Communities, we drive stellar results for senior living facilities and caregivers.

What we do

We support your entire technology footprint so your team can focus on what’s important to your business, providing exceptional resident care.

24/7 Help Desk

Our service desk experts are available when you need them – day and night, including weekends and overflow – so your staff can focus on strategic projects.

WiFi Support

We optimize network uptime and ensure availability. Delivering secure network management, wireless network design, monitoring and support, a network site assessment, and Internet monitoring and filtering.

Cloud Solutions

Vcpi delivers and manages your cloud footprint wherever you decide to host it. Safely storing your data in the cloud while providing tailored solutions that meet the specific needs of your business.

Email, Collaboration & Backup

We maintain data integrity and never compromise security. Vcpi delivers a wholistic approach to cloud productivity including email, collaboration, and security.

Proactive Event Monitoring

Day or night you are safe in our hands. Proactive Event Monitoring identifies potential IT failures and triggers automated issue diagnostics and remediation actions.

Endpoint Security

We offer enterprise-wide endpoint device management solutions including remote management & security, software application updates, hardware vendor partnerships, image management, and more.

Identity & Access Management

Our IAM team provides a single, centralized authorization and role-based user account provisioning solution, called Identity Management System (IMS).

Automated Provisioning

Provisioning integrates with existing HR and payroll systems to automatically provision new or terminated users, role changes, and other user profile changes.

Automated Password Reset

Another password reset? Save time by having vcpi automatically reset any future passwords without the call into support.

vCIO & Account Management

Vcpi offers virtual CIO services tailored to Senior Living providing a strategic, forward-looking IT executive to collaborate with and advises clients' IT departments.

Consulting

By aligning your business strategy with technology, you can reduce risk, cost-effectively increase your IT investment and better meet your organization’s financial goals.

vcpi Workspace

Implementing a Digital Workspace is one of the best ways to address the IT challenges of an increasingly mobile and remote working environment, while also addressing the issues of security.

Service Packages

Care

Comprehensive package for providers operating less than five communities looking to outsource their IT department.

  • 24/7 Service Desk Support
  • WiFi Support
  • Automated Provisioning
  • Basic Email Support
  • Plus More!
  • Mobile Device Management
  • 5 hours Professional Services
  • Security Awareness Training
  • IT Roadmapping Strategy
Learn More

Business

Comprehensive package for providers operating on a larger scale looking to oursource their IT department.

  • 24/7 Service Desk Support
  • WiFi Support
  • Automated Provisioning
  • Basic Email Support
  • Mobile Device Management
  • 5 hours Professional Services
  • Plus More!
  • Security Awareness Training
  • IT Roadmapping Strategy
Learn More

Executive

Providers of any size looking for best in class support and have a focus on strategic growth.

  • 24/7 Service Desk Support
  • WiFi Support
  • Automated Provisioning
  • Enterprise+ Email Support
  • Mobile Device Management
  • Security Awareness Training
  • 10 hours Professional Services
  • IT Roadmapping Strategy
  • Plus More!
Learn More

Testimonials

What clients say

“We were with a different provider for about a year and a half before we found vcpi. Not only did vcpi complete our onboarding in record time, but they also went above and beyond getting us up to speed…”​

Sevy Petras

CEO

What does it mean to be a Microsoft Gold Partner?

Gold Competency represents the highest certification available for Microsoft Partners. A Partner with Gold Competency has a specialized skill set when it comes to implementing a particular tech solution or providing clients with service in a specific area. Only the top 1% of Microsoft Partners worldwide are Gold Certified.

Working with a Microsoft Gold Partner means you’ll be working with a team that isn’t rooted in the past and can identify the most cutting-edge solutions.
 

Microsoft Gold Certification indicates that a Partner meets rigorous standards set by Microsoft — and meeting these standards is increasingly difficult.

Gold Partners get direct access to advanced support partners inside Microsoft Business Solutions if they need to start a support case with Microsoft.
More Information

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Who We Are

What We Do

Resources & Support

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1555 N. Rivercenter Dr.
Suite 202
Milwaukee, WI 53212

T:  866-618-1740

Fax  414-908-7393

info@vcpi.com

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