Over four years ago, CCR Communities implemented an electronic health record (EHR) system to keep up with ever-evolving health technology and remain compliant. However, with such a large implementation, the support calls started to increase. Being a small IT department of five people and rotating being on call nights and weekends, the staff was quickly becoming burnt out. With the new surge in calls, vcpi was able to come in and support CCR with our 24/7 Help Desk.

The new system has allowed the staff to focus on providing for their residents rather than taking calls all day long. The increased availability of resources allows the staff to have more time for each resident’s needs without feeling overwhelmed by high call volumes.