vcpi

Expanding Senior Living Locations with Robust IT Service Structure

Vcpi Earns Oaks Senior Living’s Trust To Lead Its Technical Future 

Vcpi’s IT expertise and support enabled Oaks Senior Living to meet their expansion goal by tripling their number of community locations.

Executive Summary


Over the course of a three-year relationship, vcpi has been helping Oaks Senior Living grow their business by delivering a dependable, high-performing, and secure IT network environment. This is made possible across their entire community through specialized tools, people, processes, and unwavering commitment to site documentation and reference materials.

Senior Living and Post-Acute Care IT spending: CapEx vs. OpEx

CapEx (Capital Expenditures) vs. OpEx (Operating Expenditures)

With the rise of cloud solutions several years ago, many Senior Living organizations have begun shifting IT expenses to an OpEx (Operating Costs) model. So many of these Senior Living and Post-Acute Care facilities are well capitalized when they are built and pay up front for the hardware they need to get their facility operational. After being in business a few years, they face ongoing challenges with margins, billings and reimbursements that make it much more difficult to accommodate capital expenditures on an ongoing basis. 

Finding ways to fit ongoing IT expenses into their operating expenditures is far more practical and accessible than relying on influxes or accumulated capital to make needed improvements to technical infrastructure.

Argentum 2019 Senior Living - Join us in booth #636

Location: Henry B Gonzalez Convention Center, San Antonio, Texas

Date: April 15-17, 2019

Booth: 636

Vcpi is heading to the Argentum 2019 Senior Living Executive Conference in San Antonio, Texas from April 15th through the 17th.  The Argentum conference is a leading event for Senior Living and Long Term Care providers and a fantastic showcase for future thought leadership and direction within the senior living industry.

What will a service desk for “always on” EMR cost you?

Caregiving workflows and business operations rely on digital technology

The “always-on” world of digital workflows at the core of which is your EHR solution requires a unique team of healthcare and IT-savvy individuals. 24 hours per day, 7 days per week, this team must be available to do whatever it takes to keep your front-line on-line. Caregiving team members are highly dependent on technology to do their jobs, just as your administration and management are. Uptime keeps your reimbursements and reputation on track.

Are calls to your help desk disrupting IT productivity?

One of the biggest disruptions to IT staff productivity is having to rapidly shift from proactive work on strategic projects to cover reactive requests from end users.

While there are many techniques that IT teams will try to help mitigate these challenges, in the end, your production systems have to stay up and your users have to be able to access them when and where they need them.  At the same time, businesses have come to rely on IT teams to deliver strategic solutions that help essential business functions, and delays on these projects can be very costly for the organization. Missed due dates are not an option.

Help Desk vs. Service Desk - Which is right for you?

Patient care is an integral part of the senior living workflow. Finding a way to distribute care across patient channels is difficult enough. But, what about employee care? All of those caregivers who are baked into the senior living architecture need access to quick, accurate IT support that allows them to continue to produce results, without unnecessary frustrations.

To provide this support, many Senior Living and Post-Acute Care rehabilitation providers choose to implement a service desk or help desk to tackle those mission-critical IT problems. But, what's the difference?

What separates a service desk from a help desk?


Why Move to a 24/7 IT Service Desk? Because Caregiving for Seniors is Not a 9 to 5 Job

Providing high-quality care to senior citizens requires around-the-clock vigilance on the part of senior living providers. Information technology (IT) plays a critical role in the delivery of reliable care to seniors at senior living facilities. Unfortunately, patient care can suffer when senior living employees do not have access to a 24/7 IT help desk that truly understands the Senior Living and Post-Acute Care environment. Below is a look at some of the signs that indicate that your facility needs to move to a 24/7 IT service desk and the key ways that immediate access to IT support can help your senior living facility gain a competitive edge in the marketplace.

Increasing Use of Digital Technology in Senior Living Facilities

Intuitively, many people think of senior living as a somewhat traditional and tech adverse industry. With the focus so squarely on giving care in perpetuity to patients that need consistent hands-on attention, the core mission of senior living is understandably seen as a very traditional hands-on concept. But in reality, the complex needs of patients receiving these services are actually the perfect environment for many of our most recent innovations from hardware devices to software to services.

Office 365 for Senior Living

Improving Patient Care with Office 365

If provided a way to save money and enhance patient care, you'd probably implement it right? One such way is to follow the example set by the National Health Services of Scotland and of Advocate Health Care, one of the largest hospital systems in Illinois. Both organizations switched from Microsoft Office to Microsoft Office 365 and boosted caregiver efficiency while also improving care consistency.

Are you HIPAA Compliant? Are you ready if the Federal Office of the Civil Rights audits you?

HIPAA Compliance and Data Security

Security

A study conducted by the Office of the Assistant Secretary for Planning and Evaluation (ASPE) on senior living providers engaged in Health Information Exchange (HIE) found that senior living facilities continue to have issues with outdated technology solutions, and that some key personnel in these facilities remain unaware of the importance of the security and interoperability of PHI.

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