Managed IT Services Excellence for Home Healthcare Provider

LIFEPlan CCO NY (LP): Client Success Story

In a short time, vcpi helped LIFEPlan CCO NY implement the IT systems they needed to achieve their IDD (intellectual or developmental disability) Health Home and Care Coordination designation from New York State.

Expanding Senior Living Locations with Robust IT Service Structure

Vcpi Earns Oaks Senior Living’s Trust To Lead Its Technical Future 

Vcpi’s IT expertise and support enabled Oaks Senior Living to meet their expansion goal by tripling their number of community locations.

Executive Summary


Over the course of a three-year relationship, vcpi has been helping Oaks Senior Living grow their business by delivering a dependable, high-performing, and secure IT network environment. This is made possible across their entire community through specialized tools, people, processes, and unwavering commitment to site documentation and reference materials.

What will a service desk for “always on” EMR cost you?

Caregiving workflows and business operations rely on digital technology

The “always-on” world of digital workflows at the core of which is your EHR solution requires a unique team of healthcare and IT-savvy individuals. 24 hours per day, 7 days per week, this team must be available to do whatever it takes to keep your front-line on-line. Caregiving team members are highly dependent on technology to do their jobs, just as your administration and management are. Uptime keeps your reimbursements and reputation on track.

Are calls to your help desk disrupting IT productivity?

One of the biggest disruptions to IT staff productivity is having to rapidly shift from proactive work on strategic projects to cover reactive requests from end users.

While there are many techniques that IT teams will try to help mitigate these challenges, in the end, your production systems have to stay up and your users have to be able to access them when and where they need them.  At the same time, businesses have come to rely on IT teams to deliver strategic solutions that help essential business functions, and delays on these projects can be very costly for the organization. Missed due dates are not an option.

Help Desk vs. Service Desk - Which is right for you?

Patient care is an integral part of the LTPAC workflow. Finding a way to distribute care across patient channels is difficult enough. But, what about employee care? All of those caregivers who are baked into the LTPAC architecture need access to quick, accurate IT support that allows them to continue to produce results, without unnecessary frustrations.

To provide this support, many long-term rehabilitation providers choose to implement a service desk or help desk to tackle those mission-critical IT problems. But, what's the difference?

What separates a service desk from a help desk?


Why Move to a 24/7 IT Service Desk? Because Caregiving for Seniors is Not a 9 to 5 Job

Providing high-quality care to senior citizens requires around-the-clock vigilance on the part of long-term and post-acute care (LTPAC) providers. Information technology (IT) plays a critical role in the delivery of reliable care to seniors at LTPAC facilities. Unfortunately, patient care can suffer when LTPAC employees do not have access to a 24/7 IT help desk that truly understands the long term care and senior living environment. Below is a look at some of the signs that indicate that your facility needs to move to a 24/7 IT service desk and the key ways that immediate access to IT support can help your LTPAC facility gain a competitive edge in the marketplace.

Does Your Service Desk Have These Essential Qualities? [Infographic]

Attracting the right talent, answering the phone and providing the right equipment is a great foundation to build a quality service desk. However, how you choose to develop the desk next determines your future - are you and your service desk team prepared to handle anything?

Getting Customer Service to Understand the Customer

Have you ever called customer support, only to receive more questions than answers? Many times, customer service representatives don’t completely understand the inner workings of the caller’s company or daily life, leading to lengthy questions and over-explaining the issue. What if there was a program the representative could go through to gain a deeper understanding of the caller’s daily routine and struggles?

Three Ways to Help Staff Put Service First During the Holidays

With the craziness of the holidays upon us, it may be easy for us to sometimes overlook all of the individuals behind the scenes. These are individuals who keep operations “up and running” for many of our 24x7 businesses during off-hours and help keep our clients satisfied by putting service first.

VCPI Holiday Schedule 2015

Are you wondering if we’re open on Christmas Eve, Christmas Day and the New Year holidays? The answer is: Yes, we are! Our dedicated Service Desk Analysts will be available at any time to assist you. The care you give doesn’t stop, and neither does ours.