Help Desk vs. Service Desk - Which is right for you?

Patient care is an integral part of the LTPAC workflow. Finding a way to distribute care across patient channels is difficult enough. But, what about employee care? All of those caregivers who are baked into the LTPAC architecture need access to quick, accurate IT support that allows them to continue to produce results, without unnecessary frustrations.

To provide this support, many long-term rehabilitation providers choose to implement a service desk or help desk to tackle those mission-critical IT problems. But, what's the difference?

What separates a service desk from a help desk?


Why Move to a 24/7 IT Service Desk? Because Caregiving for Seniors is Not a 9 to 5 Job

Providing high-quality care to senior citizens requires around-the-clock vigilance on the part of long-term and post-acute care (LTPAC) providers. Information technology (IT) plays a critical role in the delivery of reliable care to seniors at LTPAC facilities. Unfortunately, patient care can suffer when LTPAC employees do not have access to a 24/7 IT help desk that truly understands the long term care and senior living environment. Below is a look at some of the signs that indicate that your facility needs to move to a 24/7 IT service desk and the key ways that immediate access to IT support can help your LTPAC facility gain a competitive edge in the marketplace.

Increasing Use of Digital Technology in LTPAC

Intuitively, many people think of long-term post-acute care (LTPAC) as a somewhat traditional and tech adverse industry. With the focus so squarely on giving care in perpetuity to patients that need consistent hands-on attention, the core mission of LTPAC is understandably seen as a very traditional hands-on concept. But in reality, the complex needs of patients receiving LTPAC services are actually the perfect environment for many of our most recent innovations from hardware devices to software to services.

Office 365 for LTPAC & Senior Living

Improving Patient Care with Office 365

If provided a way to save money and enhance patient care, you'd probably implement it right? One such way is to follow the example set by the National Health Services of Scotland and of Advocate Health Care, one of the largest hospital systems in Illinois. Both organizations switched from Microsoft Office to Microsoft Office 365 and boosted caregiver efficiency while also improving care consistency.

Are you HIPAA Compliant? Are you ready if the Federal Office of the Civil Rights audits you?

HIPAA Compliance and Data Security

Security

A study conducted by the Office of the Assistant Secretary for Planning and Evaluation (ASPE) on LTPAC providers engaged in Health Information Exchange (HIE) found that LTPAC facilities continue to have issues with outdated technology solutions, and that some key personnel in these facilities remain unaware of the importance of the security and interoperability of PHI. 

Mobile Device Theft and Loss in LTPAC

Mobile device theft constitutes a major source of HIPAA breaches in senior living communities. According to a PubMed study, most HIPAA breaches are caused by the theft or loss of mobile devices on which Protected Health Information (PHI) is stored. The online journal Perspectives in Health Information Management reports that mobile technology is revolutionizing healthcare. Providers who work in the LTPAC industry are increasingly using mobile devices such as smartphones, laptops, and tablets at the point of care. This is good news for residents and staff alike, but it also means that administrators and employees must be extra-vigilant about sensitive patient data to make sure it cannot be compromised by stolen or lost devices.

The Possible Effects of Net Neutrality Rollback on Senior Living

One of the biggest developments in the world of technology back in November was the rollback of net neutrality rules by the FCC. This decision by the Trump Administration has already created contention with many, and the ripple effects are still being forecasted. While it could affect numerous industries, those in senior living could see some of the biggest impact.

Technology Needs of Long-Term Post-Acute Care (LTPAC)

 The need for Long-Term Post-Acute Care (LTPAC) cannot be denied, as the population of the US is increasingly aging. As reported by the U.S. CENSUS BUREAU, there will be almost 83.7 million US people aged over 65 in 2050. Along the same lines, the reported 65th birthday of the average baby boomer in 2011 further emphasizes the implications of LTPAC, as the individuals of this age group will be over 85 years by 2050. Accordingly, LTPAC providers must be proficient in delivering quality care, which ultimately means being technologically aligned. 

Trends In Long Term Post-Acute Care Technology

Today's healthcare industry is witnessing advancements in healthcare-related technology that are promising to change the course of health and wellness in ways never imagined. These technological advances are happening faster than most of us can keep up with. 

A couple of decades ago, healthcare communities could get away with adopting new technology every few years. In those days, patients had fewer expectations when it came to medical treatment, whether short or long term. Nowadays, patients are far savvier and knowledgeable when it comes to understanding what they expect from a healthcare provider. 

The Top 7 Myths About Healthcare Technology

The prosperity of your healthcare organization hinges in great part on your ability to increase your efficiency. With ongoing technological advances, organizations of all types and sizes have successfully bolstered their productivity. In spite of these successes, healthcare workers still cling to some myths surrounding medical technology. Below are the top seven myths about healthcare technology along with the realities that pertain to each.