Argentum 2020 Senior Living Executive Conference

Argentum's Senior Living Executive Conference is happening live online September 22-24. While we are disappointed that we will not be together in person, you can stop by our virtual booth to chat about your IT needs and challenges, learn about new services like telehealth, vCIO and register to win a tech assessment valued at $2,500!

Vishing on the Rise

No that is not a typo. Phone phishing, or vishing, is the criminal practice of using the telephone system to gain access to personal and financial information for the purpose of committing fraud. Vcpi has noticed an uptick in vishing over the past several months. According to the Centers for Disease Control (CDC), “Malicious cyber criminals are attempting to leverage interest and activity in COVID-19 to launch coronavirus-themed campaigns.”

The Rise of Telehealth

Prior to the COVID-19 pandemic the use of telehealth was a rising trend in LTPAC and Senior Living but had yet to reach widespread acceptance by both providers and patients. Even within early adopters the actual use was relatively low compared to the total resident population.

What is MFA? and why you need it...

              In the new age of technology everyone’s had that moment where they forgot their password. The moment everyone hasn’t had is when someone steals their password. Knowing that your account is compromised is a very scary thing. What makes it more frightening is when it is an account with sensitive information like your bank account, or even worse an application with Personal Health Information (PHI).

Enable Growth Through Merger and Acquisition Activity in Senior Living Communities

Technology Partners Enable Eldercare Communities to Focus on Growth

Growth is a common goal for businesses and in almost any situation, it is the correct mindset to be in. The first obstacle to tackle in this journey is developing a strategy that will effectively enable growth. Following the creation of a market growth strategy the main challenge moving forward with execution will be addressing the fact that teams staffed for normal operations don’t have the capacity to achieve their growth goals while maintaining quality base operations.

Expanding Senior Living Locations with Robust IT Service Structure

Vcpi Earns Oaks Senior Living’s Trust To Lead Its Technical Future 

Vcpi’s IT expertise and support enabled Oaks Senior Living to meet their expansion goal by tripling their number of community locations.

Executive Summary


Over the course of a three-year relationship, vcpi has been helping Oaks Senior Living grow their business by delivering a dependable, high-performing, and secure IT network environment. This is made possible across their entire community through specialized tools, people, processes, and unwavering commitment to site documentation and reference materials.

Long term care IT spending: CapEx vs. OpEx

CapEx (Capital Expenditures) vs. OpEx (Operating Expenditures)

With the rise of cloud solutions several years ago, many Senior Living organizations have begun shifting IT expenses to an OpEx (Operating Costs) model. So many of these long term care facilities are well capitalized when they are built and pay up front for the hardware they need to get their facility operational. After being in business a few years, they face ongoing challenges with margins, billings and reimbursements that make it much more difficult to accommodate capital expenditures on an ongoing basis. 

Finding ways to fit ongoing IT expenses into their operating expenditures is far more practical and accessible than relying on influxes or accumulated capital to make needed improvements to technical infrastructure.

Help Desk vs. Service Desk - Which is right for you?

Patient care is an integral part of the LTPAC workflow. Finding a way to distribute care across patient channels is difficult enough. But, what about employee care? All of those caregivers who are baked into the LTPAC architecture need access to quick, accurate IT support that allows them to continue to produce results, without unnecessary frustrations.

To provide this support, many long-term rehabilitation providers choose to implement a service desk or help desk to tackle those mission-critical IT problems. But, what's the difference?

What separates a service desk from a help desk?


Why Move to a 24/7 IT Service Desk? Because Caregiving for Seniors is Not a 9 to 5 Job

Providing high-quality care to senior citizens requires around-the-clock vigilance on the part of long-term and post-acute care (LTPAC) providers. Information technology (IT) plays a critical role in the delivery of reliable care to seniors at LTPAC facilities. Unfortunately, patient care can suffer when LTPAC employees do not have access to a 24/7 IT help desk that truly understands the long term care and senior living environment. Below is a look at some of the signs that indicate that your facility needs to move to a 24/7 IT service desk and the key ways that immediate access to IT support can help your LTPAC facility gain a competitive edge in the marketplace.

Increasing Use of Digital Technology in LTPAC

Intuitively, many people think of long-term post-acute care (LTPAC) as a somewhat traditional and tech adverse industry. With the focus so squarely on giving care in perpetuity to patients that need consistent hands-on attention, the core mission of LTPAC is understandably seen as a very traditional hands-on concept. But in reality, the complex needs of patients receiving LTPAC services are actually the perfect environment for many of our most recent innovations from hardware devices to software to services.