Long term care IT spending: CapEx vs. OpEx

CapEx (Capital Expenditures) vs. OpEx (Operating Expenditures)

With the rise of cloud solutions several years ago, many Senior Living organizations have begun shifting IT expenses to an OpEx (Operating Costs) model. So many of these long term care facilities are well capitalized when they are built and pay up front for the hardware they need to get their facility operational. After being in business a few years, they face ongoing challenges with margins, billings and reimbursements that make it much more difficult to accommodate capital expenditures on an ongoing basis. 

Finding ways to fit ongoing IT expenses into their operating expenditures is far more practical and accessible than relying on influxes or accumulated capital to make needed improvements to technical infrastructure.

Help Desk vs. Service Desk - Which is right for you?

Patient care is an integral part of the LTPAC workflow. Finding a way to distribute care across patient channels is difficult enough. But, what about employee care? All of those caregivers who are baked into the LTPAC architecture need access to quick, accurate IT support that allows them to continue to produce results, without unnecessary frustrations.

To provide this support, many long-term rehabilitation providers choose to implement a service desk or help desk to tackle those mission-critical IT problems. But, what's the difference?

What separates a service desk from a help desk?


Why Move to a 24/7 IT Service Desk? Because Caregiving for Seniors is Not a 9 to 5 Job

Providing high-quality care to senior citizens requires around-the-clock vigilance on the part of long-term and post-acute care (LTPAC) providers. Information technology (IT) plays a critical role in the delivery of reliable care to seniors at LTPAC facilities. Unfortunately, patient care can suffer when LTPAC employees do not have access to a 24/7 IT help desk that truly understands the long term care and senior living environment. Below is a look at some of the signs that indicate that your facility needs to move to a 24/7 IT service desk and the key ways that immediate access to IT support can help your LTPAC facility gain a competitive edge in the marketplace.

Increasing Use of Digital Technology in LTPAC

Intuitively, many people think of long-term post-acute care (LTPAC) as a somewhat traditional and tech adverse industry. With the focus so squarely on giving care in perpetuity to patients that need consistent hands-on attention, the core mission of LTPAC is understandably seen as a very traditional hands-on concept. But in reality, the complex needs of patients receiving LTPAC services are actually the perfect environment for many of our most recent innovations from hardware devices to software to services.

Office 365 for LTPAC & Senior Living

Improving Patient Care with Office 365

If provided a way to save money and enhance patient care, you'd probably implement it right? One such way is to follow the example set by the National Health Services of Scotland and of Advocate Health Care, one of the largest hospital systems in Illinois. Both organizations switched from Microsoft Office to Microsoft Office 365 and boosted caregiver efficiency while also improving care consistency.

Mobile Device Theft and Loss in LTPAC

Mobile device theft constitutes a major source of HIPAA breaches in senior living communities. According to a PubMed study, most HIPAA breaches are caused by the theft or loss of mobile devices on which Protected Health Information (PHI) is stored. The online journal Perspectives in Health Information Management reports that mobile technology is revolutionizing healthcare. Providers who work in the LTPAC industry are increasingly using mobile devices such as smartphones, laptops, and tablets at the point of care. This is good news for residents and staff alike, but it also means that administrators and employees must be extra-vigilant about sensitive patient data to make sure it cannot be compromised by stolen or lost devices.

The Possible Effects of Net Neutrality Rollback on Senior Living

One of the biggest developments in the world of technology back in November was the rollback of net neutrality rules by the FCC. This decision by the Trump Administration has already created contention with many, and the ripple effects are still being forecasted. While it could affect numerous industries, those in senior living could see some of the biggest impact.

5 Signs You Need to Invest in Technology for Your Community

If you haven’t invested in upgrading the technology in your communities the last few years, chances are the time has come. Technology has and continues to rapidly evolve, and current devices and applications can more cost-effectively and efficiently improve your business and leverage your resources to allow you to deliver better quality of care. 

Technology Your Staff Will Thank You For

Operating a long-term care community without updated, integrated technology can present major challenges for staff and residents alike.  Inefficiencies with inaccurate, out-of-date data and devices that do not operate securely where and when you need it to not only has a negative impact on your bottom line, but can generate frustrations among staff and have dangerous consequences for residents.