How To Safeguard Applications Available At Your Caregivers’ Fingertips
HIPAA Compliance and Data Security
A study conducted by the Office of the Assistant Secretary for Planning and Evaluation (ASPE) on senior living providers engaged in Health Information Exchange (HIE) found that senior living facilities continue to have issues with outdated technology solutions, and that some key personnel in these facilities remain unaware of the importance of the security and interoperability of PHI.
Mobile device theft constitutes a major source of HIPAA breaches in senior living communities. According to a PubMed study, most HIPAA breaches are caused by the theft or loss of mobile devices on which Protected Health Information (PHI) is stored. The online journal Perspectives in Health Information Management reports that mobile technology is revolutionizing healthcare. Providers who work in the senior living industry are increasingly using mobile devices such as smartphones, laptops, and tablets at the point of care. This is good news for residents and staff alike, but it also means that administrators and employees must be extra-vigilant about sensitive patient data to make sure it cannot be compromised by stolen or lost devices.
If you haven’t invested in upgrading the technology in your communities the last few years, chances are the time has come. Technology has and continues to rapidly evolve, and current devices and applications can more cost-effectively and efficiently improve your business and leverage your resources to allow you to deliver better quality of care.
We asked our C-suite to give us their top technology picks for 2017 for senior living providers. Our Consulting CIOs (CCIOs) work directly with clients and prospects every day, and the most common gaps in technology they see fall into security and mobility. Their following picks all provide cost savings while reducing the chance of receiving a hefty HIPAA fine.
In 2011, The Joint Commission banned the use of short messaging service (SMS) text messages between physicians, licensed independent practitioners, and other healthcare providers. As announced by The Joint Commission in May 2016, it “has revised its position on the transmission of orders for care, treatment, and services via text messaging for all accreditation programs.”
Have you ever called customer support, only to receive more questions than answers? Many times, customer service representatives don’t completely understand the inner workings of the caller’s company or daily life, leading to lengthy questions and over-explaining the issue. What if there was a program the representative could go through to gain a deeper understanding of the caller’s daily routine and struggles?