Attracting the right talent, answering the phone and providing the right equipment is a great foundation to build a quality service desk. However, how you choose to develop the desk next determines your future - are you and your service desk team prepared to handle anything?
In July of 2015, Microsoft released its newest iteration of the Windows Operating System known as Windows 10. With it, Microsoft has moved their workstation line of operating systems into a new age that brings increased productivity, performance and security. Let’s take a look at some of the highlights for Windows 10 and how VCPI can help move you to it.
Have you ever called customer support, only to receive more questions than answers? Many times, customer service representatives don’t completely understand the inner workings of the caller’s company or daily life, leading to lengthy questions and over-explaining the issue. What if there was a program the representative could go through to gain a deeper understanding of the caller’s daily routine and struggles?
VCPI recently launched a new and proprietary application, accessed through ServiceNow, which substantially improves the process - and reduces the time it takes - to set up, modify and disable user accounts.