Does Your Service Desk Have These Essential Qualities? [Infographic]

Attracting the right talent, answering the phone and providing the right equipment is a great foundation to build a quality service desk. However, how you choose to develop the desk next determines your future - are you and your service desk team prepared to handle anything?

Free Upgrade to Windows 10

In July of 2015, Microsoft released its newest iteration of the Windows Operating System known as Windows 10. With it, Microsoft has moved their workstation line of operating systems into a new age that brings increased productivity, performance and security. Let’s take a look at some of the highlights for Windows 10 and how VCPI can help move you to it.

Getting Customer Service to Understand the Customer

Have you ever called customer support, only to receive more questions than answers? Many times, customer service representatives don’t completely understand the inner workings of the caller’s company or daily life, leading to lengthy questions and over-explaining the issue. What if there was a program the representative could go through to gain a deeper understanding of the caller’s daily routine and struggles?

Three Ways to Help Staff Put Service First During the Holidays

With the craziness of the holidays upon us, it may be easy for us to sometimes overlook all of the individuals behind the scenes. These are individuals who keep operations “up and running” for many of our 24x7 businesses during off-hours and help keep our clients satisfied by putting service first.

VCPI Holiday Schedule 2015

Are you wondering if we’re open on Christmas Eve, Christmas Day and the New Year holidays? The answer is: Yes, we are! Our dedicated Service Desk Analysts will be available at any time to assist you. The care you give doesn’t stop, and neither does ours.

Customer Service Week 2015

Customer Service Week is an international celebration of the importance of customer service and the people who serve and support customers daily. The theme from October 5-9 this year was Everyday Heroes; however, we believe that at VCPI we aren’t just heroes, we’re SUPER heroes!

VCPI’s next-gen Identity Management System improves clients’ productivity and data security

VCPI recently launched a new and proprietary application, accessed through ServiceNow, which substantially improves the process - and reduces the time it takes - to set up, modify and disable user accounts.