“Customer service is essential and VCPI does it well.” Ted Goins, President of Lutheran Services for the Aging.

Lutheran Services for the Aging (LSA) operates five nursing homes, two retirement communities and one adult day care center in North Carolina. LSA has always outsourced their IT support desk services. Several years ago, the organization started working with a small, local company, but felt they were just “getting by.”

The Upside and Downside of Mobile Devices in Post-Acute Care

I was recently talking with an acquaintance when they asked me what I thought the next big thing in business would be. I’m positive they were waiting for me to say the new thing in business would be some sort of new synergy. Understandably, they were a little confused when I said that both laptop and desktop computer would no longer be used as widely as they are today. We talked about how most businesses could benefit from looking into deploying mobile computing. While there are few specific instances where a desktop computer is necessary, most will be able to function with a lower powered portable computing device, allowing employees to work on the go.

What are “The Big Changes” with MDS 3.0 and RUG IV?

Solid facility implementation strategies for the MDS 3.0 will affect multiple crucial areas of nursing home operations. Currently, MDS data drives quality of care outcomes as well as reimbursement for Medicare and Medicaid. How facilities use and validate this data will determine the future of successful regulatory, financial, and quality results. Implementation of the MDS 3.0 is scheduled for October 1, 2010. Focused changes in key operational and clinical systems are needed now to secure successful implementation that fosters resident-centered care, quality of life for residents and an ongoing, prosperous revenue stream.

“I learned you can’t cut corners. It leads to disaster.” Ron Payne, CEO of Southwest LTC, speaks about the merits of outsourcing.

Southwest Long Term Care (SWLTC) operates 19 skilled nursing facilities in Texas. A client of VCPI since 2005, SWLTC’s first and foremost mission is patient care and VCPI allows them to do just that. VCPI assists the organization with providing top-notch resident care by getting leaders together in the industry and sharing client successes and best practices.

Business Continuity Management: Is Your Survival Kit Ready if Disaster Strikes?

You have an excellent emergency response plan in place. You have successfully evacuated resident facilities; sheltered in place one of your nurses when that angry spouse tried to enter a facility in violation of a restraining order; and handled the H1N1 flu outbreak. You are confident about your preparations, but have you thought about the following questions if your corporate facility and data center were to be destroyed? …

How do you start your day? Three executives share how and why they start each day with Decision Point™

  1. Brett Bolt,  Executive Vice President and CFO, Nexion Health

    “Decision Point gives us a high level view of critical operational and financial metrics allowing us to manage our business more effectively.  The dashboard gives us a concise view of key indicators and the drilldown capabilities let us look at individual facilities or regions.” …

Can Network Gear From a Superstore Save a Few Bucks? Four reasons why that’s a really bad idea.

As the post-acute care industry grows increasingly digital, the demand for network equipment to create highly available, highly connected environments is exploding. While it may be tempting to save a few bucks by installing off-the-shelf network equipment from a local computer superstore, here are four reasons why that’s a really bad idea in healthcare.

Will MDS 3.0 and RUG-IV Continue to Be Moving Targets? Yep…

As October 1, 2010, is approaching, we are learning how the Centers for Medicare & Medicaid Services (CMS) will handle the RUG-IV delay resulting from the passage of the Health Care Reform Act. During the May 3-4 American Association of Nurse Assessment Coordinators (AANAC) Conference in Las Vegas, Nevada, CMS announced they will pay claims beginning October 1, 2010, utilizing the RUG-IV grouper until they have completed and tested a new, hybrid RUG-III grouper. At such time, the Medicare Administrative Contractors (MACs) and Fiscal Intermediaries (FIs) will be expected to reprocess all claims using this new RUG-III grouper and pay providers accordingly. (CMS has been phasing in MACs to eventually replace the FIs. Right now, both exist.) Presently, there is no prescriptive formula to forecast the financial impact of the new, hybrid grouper.