Current client and need immediate help? Call 1-800-551-1236.
or email us at help@vcpi.com
What current clients say about the VCPI service desk team:
- “I do not know how we would function without them!”
- “Matt did a great job on following through with investigating this incident. I was very impressed that he got back to me and provided us with additional information and feedback”
- “Thank you so much for helping me - I feel like you read my mind and were able to do what I needed so that my job is easier.”
- “Thank you for fixing things so quickly!”
- “I truly appreciate the kind words and assistance from your representatives. I am not very smart about computers and need help occasionally.”
24x7x365…how can we help you?
Don’t self-diagnose, just call. Behind the scenes we’ll figure out if it is a software issue, a network issue, a usability issue, a hardware issue, whatever the issue. Your staff should not have to be experts in IT, that’s our job. Depending on the nature of your call, you can talk to:
- Clinical and payment experts
- IT experts in networks, software, hardware, telephony and more
- Application experts in clinical, financial, billing, HR, etc.
You will always talk to a live person, who will open a ticket every time you call. We track issues to spot trends and improve a massive database of best practices. With permission, we have tools to jump right on your screen and even control your mouse.
Call after call, you’ll come to rely on a team of highly trained experts with low turnover.
- All are trained in HITECH and HIPAA
- Bachelor’s degrees are required
- All spend a “day in the life” with a real provider in the field
- Over 60% are service-desk certified in A+, N+, Security +, IBM, Novell, Microsoft, and many more
- Clinical experts have degrees in nursing and certifications from AANAC-RAC-CT
You'll consistently get great service as VCPI benchmarks the Desk Institute and Gartner to deliver best-in-class performance.
- 75% of problems are solved on the first call
- 75% of problems are solved in less than 5 minutes
- 95% of problems are solved in less than 24 hours